Support
Write to us
Tell us what happened, and which iPhone or iPad and iOS version you use. A screenshot helps. You can also tap Request feature or report issue in the app's Settings.
hello@theblackholecompany.com
Common questions
Will my photos look worse?
Not in a way you can see. Smart quality looks at each photo and picks the smallest file that still looks the same. You can hold the photo after compressing to compare it with the original, and the original stays in your library until you choose to replace it.
Are my files uploaded anywhere?
No. Every photo, video and PDF is compressed on your iPhone or iPad, so it works offline too. Your compression history syncs only through your own iCloud.
What can I do for free?
Compress single photos as often as you like, change their format, and compress your first video and your first PDF. Pro adds batches of up to 50 photos, unlimited videos and PDFs, size limits like 500 KB or Email, custom dimensions, and your full history.
Which formats does it support?
Photos in JPEG, HEIC and PNG, which you can save as JPEG, HEIC, PNG or PDF. Videos from your library, saved as H.264 or HEVC. And PDF documents, from scans to photo-heavy files.
How do I get a file under a size limit?
Choose Size limit and pick 500 KB, 1 MB, 2 MB, Email or Discord. Compressor finds the best quality that fits under it. Size limits are part of Pro.
Does it delete my originals?
Only if you ask it to. Compressor saves a new copy. To free up space, turn on Delete original after saving in Settings; iOS asks you to confirm, and the originals stay in Recently Deleted for 30 days.
Which devices and languages?
iPhone and iPad with iOS 17 or later. The app is available in 18 languages, including English, Spanish, French, German, Japanese, Korean, Chinese and Arabic.
How do I restore Pro on a new iPhone or iPad?
Sign in with the same Apple Account, open Settings in Compressor and tap Restore Purchases.
How do I cancel my subscription?
Open the iOS Settings app, tap your name, then Subscriptions, then Compressor. Pro stays on until the end of the period you paid for.
How do I get a refund?
Purchases go through Apple, so refunds do too. Request one at reportaproblem.apple.com.
Compressor can’t see some of my photos.
You may have given it access to selected photos only. Open the iOS Settings app → Apps → Compressor → Photos and choose Full Access, or add the photos you need.
A video or PDF came out larger, or barely smaller.
Some files are already compressed well. Try a lower Quality or Resolution for video, or Maximum for PDF. If a file still won’t shrink, write to us and tell us about it.
My history isn’t showing on my other device.
History syncs through iCloud. Check that both devices use the same Apple Account and that iCloud is on for Compressor in the iOS Settings app. It can take a few minutes.
Policies
Read the Privacy Policy and the Terms of Use.